SEND-P is a shared platform for humanitarian cash delivery 

It is an initiative of Collective Sudan (CCS) to strengthen coordination, efficiency, and accountability

What is SEND-P?

An effective approach for cash assistance 

SEND-P is a shared platform that connects humanitarian organisations with financial service providers to deliver cash assistance efficiently. It standardises payment execution and reporting while preserving agency autonomy. 

 

Objectives

SEND-P is guided by clear objectives that promote sustainable systems, recipient-centered delivery, and open, collaborative participation to improve efficiency, equity, and long-term resilience in cash assistance.

Strengthen Social Protection

Leverage humanitarian cash delivery to support the development of sustainable social protection systems, avoiding dependence on parallel structures.

Deliver Recipient-Centered 
Access

Prioritize secure, convenient payment experiences by promoting transfers, payment choice, and agency autonomy in program implementation.

Enable Collective Participation

Operate as a public good with open participation, democratic governance, and a level playing field where providers deliver quality and collaborate to solve delivery challenges.

Process

SEND-P uses a streamlined process to deliver cash assistance efficiently, accurately, and with full accountability.

Step 1

Identify and Validate Beneficiaries

Each organization identifies the target community and prepares a beneficiary list. Records are  deduplicated before payments are initiated.

Step 2 

Select Provider and Disburse Assistance

A suitable financial provider is selected. Payment instructions are approved and assistance is delivered to verified recipients.

Step 3

Reconcile and Confirm Delivery

Provider execution data is matched against payment instructions. Transfers are reconciled and SEND-P records are updated.

Product Roadmap

February

Procurement & Product Definition

Award the RFP and finalize the product scope, technical direction, and implementation plan.

March

Development & Testing

Product discovery and conduct structured testing of core workflows and payment processes.

April-July

MVP & Early Onboarding

Release the beta version to select partners, gather operational feedback, refine functionality, and onboard primary INGOs.

August

Testing of Key Features

Development of operational features: ticketing and Task Orders; and testing of analytical features: liquidity, FSP access, and demand forecasting. 

September

Soft Launch 

Onboard remaining financial service providers and national NGOs to expand coverage and operational capacity.

Oct-Dec

Full INGO Integration

Complete onboarding of all participating INGOs, NNGO and transition to coordinated, system-wide operations.

Platform Partners

Implementing Organisations (IO)

System Development 

Get involved!

For more information contact: gerson.bergeth@nrc.no

This page  provides an overview of SEND-P and how it supports coordinated, efficient humanitarian cash delivery. It explains the platform’s purpose, structure, and operating model, including how agencies and financial service providers work together within a shared framework. This is an information-only page designed to give stakeholders a clear understanding of SEND-P.

The content presented supports alignment and transparency among participating organizations and partners. It outlines core principles and operational approaches that guide the platform’s development and implementation.

For further clarification or more detailed information, please contact gerson.bergeth@nrc.no

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